KÜHL® Careers
Customer Service Representative – VS
Reference: [email protected]
Born in the snow-covered peaks of the Wasatch Mountains, KÜHL has pushed beyond the limits to remain an independent brand that is passionate about the outdoors. We pride ourselves on questioning the status quo and industry standards to continually provide innovative products for an active lifestyle. KÜHL is growing and we have an exciting opportunity for a Customer Service Representative to join our team.
At KÜHL we are looking to improve upon industry standards and provide a consistent customer experience across our website, emails, virtual styling, and more. As a Customer Service Representative, you will be a part of a team that desires to promote a positive, elevated customer experience with a focus on driving sales. Your goal will be to deliver a best-in-class customer experience by demonstrating the ability to connect with the customer, educate them on the features and benefits that make KÜHL unique, and provide solutions to their individual needs.
Job Duties and Responsibilities
- Assist and educate customers with product/order information to provide an exceptional customer experience
- Effectively execute best processes and practices for messaging, email, and phone, including resolving/de-escalating issues
- Respond quickly to all customer requests, comments, and activity
- Brand ambassadors – represent KÜHL in a positive way, increase brand awareness and sales
- Maintain the highest level of product knowledge and keep up with industry trends
- Identify opportunities that will engage and excite our customers to elevate their experience
- Willingness to proactively provide product solutions and suggestions
- Accept coaching and implement feedback to achieve individual and team performance goals
Qualifications and Capabilities
- 2+ years of customer service experience
- Experience in a multi-channel contact center, managing customer interactions via phone, email, and chat
- Excellent verbal and written communicator with a passion for people
- Positive attitude and possess a “no task is too small mentality”
- Eager to be at the frontline of a fast-paced and established brand
Benefits
- Health insurance benefits start on the first of the month following 30 days of employment
- Daily gourmet lunches prepared by our private chefs
- Competitive hourly compensation
- Paid time off
- 401(k)
- Employee discounts on KÜHL products
Job Type: Full-time
Location: Salt Lake City, UT
